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Suggestions and Complaints
Customer Survey Form
Starred (*) fields required.
Company / Customer Name *
Phone *
Fax
E-Mail *
Address *
Post Code
How did you reached to DOĞA?
Recommendation
Catalog
Internet
Newspaper / Magazine
E-mail
Other (explain)
What are the reasons for you to prefer Doğa?
Product Quality
Capacity
Servicer Quality
Having TSI Certificate
Personnel Behaviour
Reliability
Technical Assistance
References
Other (explain)
Which products are you using of our company?
Laboratory
Industry
Are you satisfied with our products?
Yes
No
Please specify your reasons
When you decide to purchase a product, will you give priority to our company?
Yes
No
Please specify your reasons
How would you evaluate DOĞA generally?
5 (Very Good)
4 (Good)
3 (Moderate)
2 (Bad)
1 (Very Bad)
Management
Sales
Technical Assistance
Import
Price
Staff Behaviour
If your evaluation results are negative please specify your reasons
How do you evaluate our services after sale?
5 (Very Good)
4 (Good)
3 (Moderate)
2 (Bad)
1 (Very Bad)
Installation
Maintenance
Calibration
Repair
Application
Operation and Maintenance Training
If your evaluation results are negative please specify your reasons
Are you pleased with our Sales / Service staff?
Yes
No
Please specify your reasons
Have you visited by our Sales / Service staff after sale?
Yes, Sale Staff
Yes, Service Staff
Yes, both
No
Do you want to be visited periodically?
Yes, Sale Staff
Yes, Service Staff
Yes, both
No
Once a week
Two weeks period
Once a Month
During Periodic Maintenance
Bid and Purchasing Times
Do you want to be in our company’s adress list? *
Yes
No
What are your expectations about our company, if any, will you write your suggestions?